Any orders places during a sale, with a discount code or with a marked down price are final sale.

If the above does not apply to your order, we gladly accept exchanges or returns. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags and labels attached 🌟

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you made a wrong decision and you want a refund the package must be send back to us within 14 days. 

Unfortunately, we do not allow exchanges, returns or refunds for international orders.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you require a refund and this approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item 🌟

To return or exchange an item or if you are in doubt, please email customer service at info@shinest-jewellery.com 💌